Luxury Hotel Reservations & Administration Specialist

Join the prestigious KKS Hospitality Sdn. Bhd., the visionary behind Soori Bali, an ultra-luxury resort nestled in the heart of Bali’s most breathtaking landscapes. We are seeking a meticulous and passionate Reservations & Administration Specialist to join our team in Bali. This role is at the core of our operations, ensuring that every guest experience at Soori Bali is seamless and unforgettable. You will be the first point of contact for our guests, handling reservations, check-ins, and check-outs with a smile. Your day will be filled with a mix of administrative tasks and dynamic interactions, all while working in a stunning environment that blends modern luxury with traditional Balinese charm.

As a Reservations & Administration Specialist at Soori Bali, you will be responsible for managing the resort’s reservation system, ensuring that all bookings are accurately recorded and managed. You will also handle guest communications, from confirming reservations to addressing any special requests or concerns. Your attention to detail and strong organizational skills will be crucial in maintaining the high standards of our luxury resort. This is an opportunity to be part of a team that values excellence and innovation, where your contributions will directly impact the guest experience.

If you are a seasoned professional with a proven track record in hospitality, particularly in luxury settings, we invite you to apply. Join us in Bali and be a part of creating extraordinary moments for our guests.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain the resort’s reservation system using PMS (Property Management System) and other relevant software.
• Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
• Process and confirm guest reservations, including special requests and dietary restrictions.
• Coordinate with various departments to ensure all guest needs are met.
• Manage guest communications, including confirmations, cancellations, and follow-ups.
• Maintain accurate and up-to-date guest records and files.
• Assist in the preparation of daily, weekly, and monthly reports for the management team.
• Provide exceptional customer service to guests and ensure their satisfaction throughout their stay.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a similar role within the hospitality industry, preferably in a luxury or high-end resort.
• Proven experience with PMS (Property Management System) and other reservation software.
• Strong organizational and multitasking skills to handle a high volume of reservations and guest inquiries.
• Excellent communication and interpersonal skills to interact with guests and staff effectively.
• Attention to detail and the ability to work under pressure in a fast-paced environment.
• Fluency in English and Bahasa Indonesia is a must, with additional knowledge of local languages an advantage.
• Certification in hospitality management or a related field is a plus.
• Ability to work in a team and contribute to a positive and collaborative work environment.

🛠️ Keahlian

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